High-risk · Debt Collection
Collection agency payment processing that stays compliant.
Collection agencies, debt buyers, and settlement companies need to take card and ACH payments from consumers who are, by definition, under financial pressure. HL Hunt supports compliant collection payments with the controls regulators and card networks expect.
- Approved before your first charge
- No monthly fee or contract
- Same-day settlement
- Real humans on the phone
- Disclosed
- Rates, reserve, and settlement agreed in writing
- 0
- Automated terminations or surprise holds
- Ethoca + Verifi
- Chargeback alerts included on every account
- Dedicated
- Named risk manager who answers the phone
Why Debt Collection merchants choose HL Hunt
Agent-assisted and self-serve
Virtual terminal for your floor and hosted pages for consumers, with recorded consent on every payment.
Card and ACH plans
Set up weekly or monthly plans on either rail with automatic retries and notifications.
Underwriting before go-live, not after
We review your products, marketing, refund policy, and processing history up front and propose terms before you sign. Nothing is imposed later.
Multiple acquiring relationships
Transactions route across acquirers that accept your vertical, with automatic failover so a single bank decision never stops your revenue.
Chargeback alerts and the Dispute Agent
Ethoca and Verifi alerts let you refund before a dispute posts. When one does, the Dispute Agent assembles and files compelling evidence automatically.
Compliant billing and disclosures
Hosted checkout and billing flows built to card-network rules for your category: clear pricing, consent capture, easy cancellation, and descriptor control.
Get a Debt Collection merchant account that stays open.
Create your account, get approved up front, and take your first payment today. No monthly fee, no contract.
How it works
- 01
Apply with your real business
Share your website, products, marketing, refund policy, and any processing history. Our risk team reviews within a few business days.
- 02
Agree terms in writing
You receive a plain-language proposal: rate, any rolling reserve, settlement timing, and volume caps. Sign when it works for you.
- 03
Go live and scale with a human on your side
Integrate checkout, payment links, or the virtual terminal. Alerts and the Dispute Agent protect your ratios while your risk manager helps you grow caps.
Payment processing for debt collection agencies and debt buyers: what to expect
Collections carry elevated dispute and refund risk, strict FDCPA and state rules on what can be communicated and charged, and CFPB scrutiny on convenience fees and payment practices. Processors without industry understanding decline the category or impose large reserves.
We verify your collection licenses and bonding, review your payment scripts and written disclosures, confirm how you handle disputed debts and refunds, and look at the mix of card versus ACH. Licensed, compliant agencies with clean complaint histories are approved with reasonable terms.
Virtual terminal for agent-assisted phone payments, hosted payment pages consumers can use on their own, scheduled payment plans on cards or ACH, and compliant convenience-fee handling where permitted. Full audit trails on every transaction for regulatory requests.
What changes
HL Hunt vs a typical processor for Debt Collection
| HL Hunt | Typical processor | |
|---|---|---|
| Debt Collection accepted | Yes, with the right acquirer and disclosures | Prohibited or terminated after review |
| Rolling reserve | Only if agreed in writing, with a release schedule | 10 to 20 percent held indefinitely |
| Underwriting | Done up front, before your first charge | After you start processing, often mid-month |
| Account freezes | Never without a named human and a reason in writing | Automated holds triggered by volume or category |
| Settlement | Same day to your bank, instant payouts available | 2 to 7 business days, longer for new accounts |
| Disputes | Dispute Agent assembles evidence and responds for you | You upload PDFs into a portal and hope |
| Support | Phone, chat, and email answered by payments staff | Ticket queue with templated replies |
| Pricing | Published rates or a written quote, no hidden markups | Tiered pricing, PCI fees, statement and batch fees |
Pricing
Pricing for Debt Collection is quoted in writing
High-risk categories price on your real history, not a published card rate. You get one proposal with the rate, any reserve, and settlement timing before you sign. Nothing is added later.
- Quoted
- Card rate
- Disclosed
- Reserve terms
- $0
- Monthly, PCI, or statement fees
- Named
- Risk manager
Based on your volume, ticket size, and chargeback history
Only if required, with a written release schedule
You pay only when money moves
Answers the phone, knows your file
Everything included
One account covers all of it
Debt Collection is one part of the platform. Every HL Hunt account ships with the full stack, so you never bolt on a second vendor as you grow.
- Cards, wallets, ACH & BNPLEvery major payment method enabled from day one.Learn more
- Tap to Pay on any phoneTake card-present payments with no hardware.Learn more
- Invoicing & virtual terminalBill by email, take payments over the phone.Learn more
- Subscriptions & billingAny pricing model, automatic retries.Learn more
- Instant payoutsPay yourself or anyone in 180+ countries.Learn more
- AI agentsFraud, disputes, recovery, reconciliation.Learn more
- Fraud & dispute defense500+ signals and automatic evidence filing.Learn more
- Ledger & reconciliationEvery sale, fee, and deposit in one view.Learn more
- Open API & docsEvery endpoint documented, with test mode from day one.Learn more
Get started
Apply for a Debt Collection merchant account
Most applications get a written proposal within two business days. Have these ready and you can be live by the end of the week.
Prefer to talk first? info@hlhunt.org
- 01Legal business name, EIN, and a business bank account
- 02A website or product description showing what you sell and how you bill
- 03Government ID for the owner or an authorized signer
- 04Last 3 to 6 months of processing statements, if you have them
- 05Your refund, cancellation, and customer service policies
- 06Any licenses or lab results your category requires
Debt Collection FAQ
Can we charge convenience fees on payments?
Where permitted by law and the debt agreement, HL Hunt supports compliant convenience and service fees with required disclosures. Your risk manager will walk through the rules for your states.
Do you support debt settlement companies?
Yes. Debt settlement and relief firms are underwritten under the same program, with attention to TSR compliance and fee timing.
Will my account be frozen or terminated without warning?
No. HL Hunt does not use automated terminations. If your dispute ratio or volume pattern changes, your risk manager calls you to work through it. Any change to terms is agreed in writing.
Is a rolling reserve required?
Sometimes. Where a reserve is needed, the percentage and release schedule are disclosed in your proposal before you sign, and reserves are reviewed for reduction as your processing history matures.
What are the rates for high-risk processing?
Rates are quoted per business based on vertical, volume, ticket size, and history. Every fee is listed in your proposal. There are no monthly, PCI, gateway, or setup fees.
Still have questions?
Talk to a payments specialist, or create an account and see it for yourself.
Start accepting payments today.
Create your account in minutes. Underwriting is done up front, so you are approved before your first charge.